Without any prejudice,
Payments: The completed booking form must be sent to Kensington Travel along with a non-refundable deposit of £200.00 per person for coach pilgrimages and £250.00 for air packages. In the event of cancellation of the tour by the passenger for any reason whatsoever or failure to pay the entire cost, the said deposit shall stand forfeited. All cheques must be made payable to Kensington Travel Ltd. On payment of the deposit amount, you will receive an official receipt from Kensington Travel Ltd for the amount you paid. Balance of your pilgrimage cost must be paid at least SIX weeks prior to your departure. If you make your booking within four weeks of your departure, you must pay the full cost at the time of booking. If the balance is not paid in full and on time we reserve the right to treat the pilgrimage as cancelled by you.
Pilgrimage Prices: Pilgrimage prices include all air/coach travel, accommodation and meal as specified in the pilgrimage description. Unless specified indicated in pilgrimage itinerary or description contained in the brochure, entrance fees, guide fees, city sightseeing tours and option excursions are not included in the pilgrimage cost. We do however reserve the right to increase or decrease brochure prices of any item.
Air Prices: The prices quoted for air pilgrimages are based on costs known at the time of printing. If there are any increases in these which are beyond our control, they will be included in our final invoice. However, we guarantee that any increase will be limited to a maximum of 15% of the total pilgrimage prices plus any increase in airport taxes or security charges.
Notice period prior to departure: More than 42 days – Credit note to the value of the amount paid towards the tour, 29 – 41 days – Credit Note to the value of the deposit paid ONLY, Less than 28 days – No credit note or refund of any monies paid towards tour
If, after your confirmation has been issued you wish to change your pilgrimage booking, we will do our best to help, provided written notification is received at our office from the person who signed the booking form, no later than the date on which the balance of the original pilgrimage cost due for payment. This must be accompanied by a payment of £50 per person to cover administration costs. Any alteration request after this date will be treated as cancellation of the original booking and cancellation charges set out above will be applied.
Changes or Cancellation by Us: Pilgrimages can only be supplied at the advertised price, provided that a satisfactory number of bookings are made. If we are unable to provide the booked arrangements, you can accept an offer of alternative arrangements of comparable standard from us, if available. We will not refund any travel arrangements or hotels which have not been booked by Kensington Travel Ltd. We cannot accept liability or pay compensation if we are forced to cancel or in any way make changes to your pilgrimage due to war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear-disaster, fire or adverse weather condition, or any other reason outside our control amounting to force majeure. It is unlikely that we will have to make any changes to your pilgrimage/itinerary. If there are any changes or amendments to your pilgrimage/itinerary, we will try to advise you of these amendments prior to the start of the tour or on route. Sometimes changes have to be made which we reserve the right to do at any time.
Passport and Travel Documents: It is your responsibility to be in possession of a valid passport/document and any necessary visa. We will accept no responsibility and are not liable for any form of compensation if any passenger is refused entry by the immigration authorities of any country for whatever reason.
Medical: We also wish to point out that, as we do not have medically trained staff on our tours, our arrangements may be unsuitable for severely handicapped, ill or elderly people. It is a condition of acceptance that the applicant (or any member of the party) shall have made full disclosure of the facts with particular reference to adverse health. We may also require you to produce your doctor’s recommendation prior to your travel.
Flight cancellation: The flight offered are in conjunction with budget airlines; In the event of a flight being cancelled, we will do our utmost to transfer you to the next available flight. Any costs incurred for overnight accommodation or additional travelling expenses will have to be paid by the client then claimed from your travel insurance company.
Late Arrival: Passengers must ensure that they arrive at pick up point at least 30 minutes prior to departure time for coach pilgrimages and 3 hours prior to your flight departure for air pilgrimages. If delayed and missed the coach or flight, no compensation will be given.
Inappropriate Behaviour: If the behaviour of any member of any party is considered likely to cause offence, danger, damage or distress to others, we reserve the right at all times to cancel or terminate their pilgrimage completely. If this situation arises, our responsibility will cease and the company will be under no obligation to cover expenses incurred and neither will we consider nor accept any claims for compensation or refund whatsoever.
Rights of Refusal: We reserve the unconditional right to refuse a booking or terminate a passenger’s Pilgrimage in the event of unreasonable conduct which in our opinion is likely to cause distress, damage, danger to other customers or our employees. If you are prevented from travelling as a result of such termination, our responsibility for your Pilgrimage thereupon ceases.
Liability: We do our utmost to ensure that your pilgrimage arrangements are satisfactory. We do not, however, accept any liability for loss or damage caused by force majeure, injury, illness, industrial action, acts of terrorism or any other disruptions caused by third party contractors. Kensington Travel’s liability arising out of your pilgrimage or tour arrangements is limited to the actual amount you have paid for the tour.
Complaints Procedure: If you, or any member of your party have any cause for dissatisfaction you must immediately inform the company in writing.
Travel insurance: although not compulsory with Kensington Travel Ltd, it is highly recommended that all passengers travel with a valid travel insurance policy.